GENERAL TERMS AND CONDITIONS OF SALE


  1. The customer expressly renounces his own general terms and conditions, even if they were drawn up after these general terms and conditions of sale. To be valid, any derogation must be the subject of an express prior agreement in writing. 
  2. Although every effort has been made to ensure that colours closely match those illustrated on our website, we cannot guarantee that the colours shown are fully representative of our products. Product photographs may be subject to minor variations.
  3. Product prices are quoted in euros and are subject to change at any time without notice. The price invoiced to the Customer is that in force at the time the order is validated. Delivery charges are indicated separately and are payable by the Customer..  
  4. Orders are paid online by credit card or any other means of payment accepted by the Site. Payment is secure and the customer's bank details are not stored by the Site. 
  5. Some countries apply a withholding tax on the amount of invoices, in accordance with their domestic legislation. Any withholding tax will be paid by the customer to the tax authorities. De Poortere Frères can in no way be involved in the costs related to the legislation of a country. The amount of the invoice will therefore be due to De Poortere Frères in full and does not include any costs related to the legislation of the country in which the customer is located. 
  6. My company undertakes to use its best efforts to supply goods of the quality and within the agreed timescales. However, none of its obligations can be considered as an obligation of result. Under no circumstances can my company be required by the customer to act as a third party in a claim for damages brought against the customer by an end consumer.. 
  7. The products ordered are delivered to the address indicated by the customer when placing the order. Delivery times are given for information only and may vary depending on the destination and logistical constraints..
  8. In accordance with current legislation, the customer has a period of 14 days from receipt of the products to exercise their right of withdrawal. In view of the personalised nature of the goods, only a defect in the product rendering it unusable will be considered inadmissible. The cost of returning the products shall be borne by the customer..
  9. To be admissible, any complaint must be notified to De Poortere Frères by registered letter to the e-mail address info@depoortere.com within 8 days of delivery of the goods or provision of the services. 
  10. All our contractual relations will be governed exclusively by the law.